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IT Support Specialist
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Support, Consultant
Projektbeschreibung
Harvey Nash is looking for IT Support Specialists for a 4 + month project in Switzerland.
The role is for a perfect candidate who does not need to have profound IT support experience (junior level) but it is important to have strong soft skills. Due to the close contact with the end users we are looking for a friendly, open minded and eloquent candidate.
You are responsible for
- Ensuring that IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices. Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner. Ensuring services are delivered according to agreed service levels in a transparent, reliable and flexible process with a strong customer service focus. Adhering to the ITIL processes and contributing knowledge to the Knowledge Database. Acting as consultant (give trainings/workshops) in all IT related question
Requirements
- 2 years of experience with IT support. Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience. Solid understanding and knowledge of the common operating systems (eg Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based). Capability to provide trainings for end users. Passion for working in a diverse team
- Mac Knowledge
- HPSM/any other ticketing tool. Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour. Consultancy skills
Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me.
I am looking forward to receiving your application.
The role is for a perfect candidate who does not need to have profound IT support experience (junior level) but it is important to have strong soft skills. Due to the close contact with the end users we are looking for a friendly, open minded and eloquent candidate.
You are responsible for
- Ensuring that IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices. Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner. Ensuring services are delivered according to agreed service levels in a transparent, reliable and flexible process with a strong customer service focus. Adhering to the ITIL processes and contributing knowledge to the Knowledge Database. Acting as consultant (give trainings/workshops) in all IT related question
Requirements
- 2 years of experience with IT support. Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience. Solid understanding and knowledge of the common operating systems (eg Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based). Capability to provide trainings for end users. Passion for working in a diverse team
- Mac Knowledge
- HPSM/any other ticketing tool. Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour. Consultancy skills
Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me.
I am looking forward to receiving your application.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges