IT Support Specialist

Experience Level:

(Intermediate, 1 - 3 Years Experience).

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree in a related area or 1 - 3 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

IT Support Specialist - Requirements:

To provide customers with quality and timely support for their technology, and achieve the corporation's customer satisfaction goals with internal and external customers where applicable. This job will primarily be support internal written applications and websites. The support tasks for this position include call and email handling, problem identification, logging and tracking, resolution, and escalation as appropriate to escalation points. This position documents problems and solutions, and records all activity and communications regarding problem calls. There is a possibility of overtime as needed.