IT Support Analyst MS Office 13 MS Outlook MS Lync SCCM Service Manage

IT SUPPORT ANALYST WITH STRONG MS OUTLOOK, MS LYNC, SCCM, SERVICE MANAGER, AND SHAREPOINT EXPERIENCE IS REQUIRED FOR THREE MONTH ROLLING CONTRACT IN LONDON.

The role is to work within our clients Installation & Maintenance team. This is more towards build work and application support, still very much customer facing, so excellent interpersonal customer skills are paramount.

as are attention to detail and a real sense of eagerness and urgency.

Someone that can complete tasks on time, is keen and ready to start work when required, shows the sort of flexibility in terms of role and commitment that you would expect from a permanent member of the team.

SUPPORT ANALYST EXPERIENCE REQUIRED

Technical skills needed: MS Office 13, MS Outlook, MS Lync, SCCM, Service Manager and SharePoint

Customer focus skills and behaviour really key

Lync experience required - knowing how the various components work, experience supporting on different hardware (mobiles upwards) troubleshooting performance and connectivity issues.

Service Manager - Must have experience with the system for incident logging, converting incidents to problem records, raising service and change requests etc. Other System Centre products like Config manager would be advantageous.

General 2nd line Outlook support experience is also required.

Sound ITIL experience/understanding is also sought

SharePoint support experience would be an advantage.