IT Support Analyst - Dealing ROOM/Trading Floor

- Top Tier Financial Organisation
- 12 months ongoing contract
- Trading floor support experience is essential

A top tier financial organisation has a requirement for a Dealing Room IT Support Analyst to provide desk side support to all day-to-day activities involving all Trading Services including traders and trading support.

You will be providing support to resolve issues with hardware, trading telephony, mobile devices and a number of Front Office trading applications, such as REUTERS, BLOOMBERG, EBS, and trading floor support.

KEY RESPONSIBILITIES:

- Provide day-to-day desktop support for trader services, including highly visible on-floor support
- Provide support relating to trader services, market data feeds, and trader voice technology
- Provide support to the Technology Manager by providing cover as required
- Provide quality updates into Remedy work logs for help desk tickets and service requests for all incidents
- Escalate Major Incidents
- Act as interface to various third party suppliers providing market data feeds and other trader desktop applications
- Interact with Technology Manager to assist with root cause actions
- Participate in testing new applications affecting trader services
- Communicate effectively with key business users regarding day-to-day support

KEY REQUIREMENTS:

- Experience in supporting financial trading environment.
- Experience in supporting a wide-range of technologies such as Market Data Services (REUTERS, BLOOMBERG, EBS)
- Windows XP Professional, Remedy, Windows Networking
- A range of computing platforms, (desktops, laptops, Blackberry and mobile phones)

CANDIDATES WHO HAVE THE FOLLOWING SKILLS, WILL BE HIGHLY REGARDED:

- ITIL Foundation qualified
- Trader Voice technology - IQ/MAX plus Cisco IP Telephony
- VBA, MS Access development skills or similar
- Unix O/S skills

You must have previous experience in this type of environment, satisfy the technical requirements listed above and possess exceptional interpersonal skills.

TO APPLY ONLINE, please click on the appropriate link.
For more information, please contact Sujento Tjeong.
JOB REF: 10200