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IT Support Analyst - 2nd Line - Windows, Macos, Office
Eingestellt von Sentinel IT LLP
Gesuchte Skills: Support, Macos, Net
Projektbeschreibung
IT Support Analyst - 2nd Line - Windows, MacOS, Mobile, Office, Adobe etc.
Leading global pharmaceutical company require a 2nd Line IT Support Specialist to help manage one of their major support centres in Basel. This is a long-term contract.
This role is responsible for providing day to day support of IT devices (PCs, Macs, mobile devices), infrastructure, and applications (eg, both off the shelf and internally developed). In addition to providing local, hands on technical support to personnel within their area, the Technician must build and maintain strong working relationships with users and other support personnel.
Responsibilities
Provide high quality, friendly, proactive support and education services to all NIBR users within a Tech Center location
Responsible for installing and configuring desktop software and peripherals
Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more
Ability to troubleshoot OS X Mountain Lion/Mavericks, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues
Partner effectively with IT resources to provide reliable end to end IT service delivery
Perform trending and continuous improvement analysis within areas of responsibility
Record problem and resolution details in the ticketing system
Provide end user training with traditional and modern training methods, tools and techniques
Experience
Experience in supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC systems, Mac
Systems, and Mobile Devices (eg, iPhone, iPad, Android)
Proven ability to educate end users on device and application capabilities
Excellent communication, interpersonal, and problem solving/analysis skills
Skills in communicating complex ideas effectively, both orally and in writing
Ability to work well with all levels of management and employees
Outgoing, friendly personality - willingness to be proactive and seek out work
Good analytical, organizational, and communication skills
Apprenticeship in a technology field or equivalent work experience
Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus
Please apply now for more details!
Leading global pharmaceutical company require a 2nd Line IT Support Specialist to help manage one of their major support centres in Basel. This is a long-term contract.
This role is responsible for providing day to day support of IT devices (PCs, Macs, mobile devices), infrastructure, and applications (eg, both off the shelf and internally developed). In addition to providing local, hands on technical support to personnel within their area, the Technician must build and maintain strong working relationships with users and other support personnel.
Responsibilities
Provide high quality, friendly, proactive support and education services to all NIBR users within a Tech Center location
Responsible for installing and configuring desktop software and peripherals
Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more
Ability to troubleshoot OS X Mountain Lion/Mavericks, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues
Partner effectively with IT resources to provide reliable end to end IT service delivery
Perform trending and continuous improvement analysis within areas of responsibility
Record problem and resolution details in the ticketing system
Provide end user training with traditional and modern training methods, tools and techniques
Experience
Experience in supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC systems, Mac
Systems, and Mobile Devices (eg, iPhone, iPad, Android)
Proven ability to educate end users on device and application capabilities
Excellent communication, interpersonal, and problem solving/analysis skills
Skills in communicating complex ideas effectively, both orally and in writing
Ability to work well with all levels of management and employees
Outgoing, friendly personality - willingness to be proactive and seek out work
Good analytical, organizational, and communication skills
Apprenticeship in a technology field or equivalent work experience
Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus
Please apply now for more details!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges