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IT Support
Eingestellt von IT Human Resources
Gesuchte Skills: Support
Projektbeschreibung
IT SUPPORT (CISCO)
EXPERIENCE:
- 4+ years of experience in support of systems like CISCO telephony and/or Genesys Call Center tool.
RESPONSIBILITIES:
- Responsible for attending to daily support requests from IT team, Business Team & Call Center agents on telephony
- Understand the problem, explain existing processes to educate the callers, else route technical issues to Infra Support team (Innovative Solutions 4 Finance, IS4F, infra partnership by IBM)
- Rollout and help with teleworking equipment (remote or homework tool kit being rolled out for internal employees)
- Understand and identify recurring problems and create processes for resolutions
- Understand integration issues between CISCOwe welcome applicants from all backgrounds.
EXPERIENCE:
- 4+ years of experience in support of systems like CISCO telephony and/or Genesys Call Center tool.
RESPONSIBILITIES:
- Responsible for attending to daily support requests from IT team, Business Team & Call Center agents on telephony
- Understand the problem, explain existing processes to educate the callers, else route technical issues to Infra Support team (Innovative Solutions 4 Finance, IS4F, infra partnership by IBM)
- Rollout and help with teleworking equipment (remote or homework tool kit being rolled out for internal employees)
- Understand and identify recurring problems and create processes for resolutions
- Understand integration issues between CISCOwe welcome applicants from all backgrounds.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges