IT Support

HELPDESK SUPPORT POSITIONS AVAILABLE IN MASON, OH
*Multiple shifts and pay ranges available*

Experience Level: (1 - 2 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require no previous experience in the field. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Agents have an expected resolution rate between 40% - 60%. Average expected time on task between 4 to 10 minutes. May be responsible for 2 to 5 accounts. Typically reports to a supervisor or manager.

Requirements:
-Must have MS Office experience
-Must be able to perform basic Network troubleshooting

Preferred:
-Associates/Bachelor's in IT field OR IT certifications OR Customer Service Background
-Stable work history