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IT Service Manager, German and English, Banking (Contract, Zurich)
Eingestellt von Swisslinx
Gesuchte Skills: Support, Design
Projektbeschreibung
For our client, a private bank in the heart of Zurich, Swisslinx are looking for a German and English speaking Service Manager for a new project to review and optimise processes as part of a new operating model.
IT SERVICE MANAGER, GERMAN AND ENGLISH, BANKING (CONTRACT, ZURICH)
- Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
- Define and maintain Service terms, definition, rules and design-guide, templates
- Support KAM in defining KPI's for Service-Level Reporting
- Monitor service performance against SLA and produce service report
- Assure sound, complete and reliable service information within the IT-Service Catalogue
- Define and maintain KPI repository and Service-Quality dimensions
- Provide overview of Service-Quality and maturity (throughout the whole organization).
- Conduct Service Reviews and instigate improvements within overall Service-Improvement-Plan (SIP)
- Provide criteria for assessing and improving the services of our sourcing partners
- Provide service information for IT-Marketing (eg yearly report of issues and achievements)
- Plan and conduct Benchmarks and Customer-Surveys.
In order to be considered for this challenging new role, you will possess the following skills and experience:
- Profound experience in documentation of Service-levels and maintaining a IT-Service Catalogue
- Experience in definition of cross border Service-Level Agreements advantageous
- Experience in the financial sector desirable
- Very good and broad understanding of IT-Operation-Processes (ITIL) and Quality management
- Ability to improve Service Governance, process design and objects measuring (KPI modelling)
- Fluency in German and English
Are you interested in a new challenge in one of the leading financial sectors? Then please send us your full CV to Tim Williams
Due to the volume of applicants we receive we cannot guarantee we are able to respond to each application.
The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle East and South East Asia. With more than twenty years experience our business relationships are driven by integrity, trust and discretion.
Swisslinx AG
Mr Tim Williams
Löwenstrasse 29
8001 Zürich
© Copyright Swisslinx AG 2014
IT SERVICE MANAGER, GERMAN AND ENGLISH, BANKING (CONTRACT, ZURICH)
- Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
- Define and maintain Service terms, definition, rules and design-guide, templates
- Support KAM in defining KPI's for Service-Level Reporting
- Monitor service performance against SLA and produce service report
- Assure sound, complete and reliable service information within the IT-Service Catalogue
- Define and maintain KPI repository and Service-Quality dimensions
- Provide overview of Service-Quality and maturity (throughout the whole organization).
- Conduct Service Reviews and instigate improvements within overall Service-Improvement-Plan (SIP)
- Provide criteria for assessing and improving the services of our sourcing partners
- Provide service information for IT-Marketing (eg yearly report of issues and achievements)
- Plan and conduct Benchmarks and Customer-Surveys.
In order to be considered for this challenging new role, you will possess the following skills and experience:
- Profound experience in documentation of Service-levels and maintaining a IT-Service Catalogue
- Experience in definition of cross border Service-Level Agreements advantageous
- Experience in the financial sector desirable
- Very good and broad understanding of IT-Operation-Processes (ITIL) and Quality management
- Ability to improve Service Governance, process design and objects measuring (KPI modelling)
- Fluency in German and English
Are you interested in a new challenge in one of the leading financial sectors? Then please send us your full CV to Tim Williams
Due to the volume of applicants we receive we cannot guarantee we are able to respond to each application.
The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle East and South East Asia. With more than twenty years experience our business relationships are driven by integrity, trust and discretion.
Swisslinx AG
Mr Tim Williams
Löwenstrasse 29
8001 Zürich
© Copyright Swisslinx AG 2014
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges