IT Service Management Coordinator/Supporter (4782)

For a project at our clients site, an Insurance Company based in Zurich, we are looking for an experienced

IT SERVICE MANAGEMENT COORDINATOR/SUPPORTER (4782)

The ideal candidate is the interface between the local and global IT Service Organizations and the business end user. This role coordinates all subjects related to the quarterly IT Service satisfaction survey between the global survey team, the local end users and the IT Service Organization.

YOUR QUALIFICATIONS:

- MINIMUM OF 1-YEAR EXPERIENCE WITHIN SERVICE MANAGEMENT, PREFERABLY IN A DEPARTMENT LIKE SERVICE DESK/ORDER DESK/INCIDENT MANAGEMENT
- KNOWLEDGE OF MICROSOFT OFFICE/LOTUS NOTES AND EXCHANGE- PRODUCTS
- Knowledge of computer systems and the architecture behind
- Ability to deal safely with communications, hard- and software
- GOOD NEGOTIATION AND COMMUNICATION SKILLS IN WRITTEN AND VERBALLY IN GERMAN AND ENGLISH. FRENCH AND ITALIAN IS A BIG PLUS

YOUR RESPONSIBILITIES:

- Design and advancement of service request fulfilment processes (employee new starter/transfer/leaver as well HW/SW/telephony/access orders) according to best practice following highest possible automation with the goal to achieve highest possible process quality
- Design and advancement of all required self-service tools and Intranet support within the fulfilment processes
- Supports internal/external supplier and eliminates weak points and process errors to ensure delivery date, costs and quality can be fulfilled
- Creates diagnosis - check lists and Q&A s
- Runs analysis/reports End2End process view
- Analyses/controls level of supplier services
- Supports Problem Management
- Supports Knowledge Management

Are you ready for a new challenge and AVAILABLE IMMEDIATELY IN ZURICH? We look forward to receiving your application in MS-Word. For any questions, please contact us.