IT Service Desk Analyst

IT SERVICE DESK ANALYST

Excellent customer service is a top priority for any IT Service Desk but it's a big deal when your customers are healthcare sites dealing with people's lives! If you thrive in a fast paced, customer centric environment then this is the role for you

Care UK is one of the country's leading independent providers of health and social care services and we're growing fast! We already number 20,000 people UK-wide and we've plans to take on 10,000 more in the next few years. As an IT Service Desk Analyst in our Colchester team you'll join our growing good news story, support our users and be part of the excitement.

Your busy day will include accurately logging and prioritising reported incidents to ensure all customers receive the correct level of support they require. You'll manage each case through the LANDesk system and provide timely and efficient updates to the customer until the case can be closed. There's also plenty of opportunity to get involved in project work and keep our policies and procedures slick and up to date.

If you've recent service desk experience and Active Directory exposure we'd like to hear from you! Your Microsoft 2007/10 and Windows XP knowledge will be second to none, you'll be comfortable working with networking principles and mobile phone troubleshooting but more than anything you'll have bags of energy and a positive can do attitude.

In return you'll receive a competitive salary topped by a rewarding career within a growing organisation!