IT Procurement Analyst (3 Months FTC)

The IT Procurement Analyst is responsible for the delivery of IT Services, including, but not limited to the Procurement and Provision of Services, within the Group IT Service Delivery function. Working closely with the Service Desk, 2nd Line teams, Suppliers and reporting into the Procurement Team Leader. The role will provide a seamless end to end process for the procurement of IT components, asset, licensing and configuration recording.

RESPONSIBILITIES

To provide excellence in customer service by fulfilling internal and external orders, providing a friendly fast and efficient service.
To build relationships with 3rd party suppliers and support companies.
Ensuring all internal and external SLA's are met.
Liaise with suppliers with regards to quotes for new equipment and provide quotes to company users as requested.
Responsibility for IT order processing, prioritising and meeting customers' expectations.
Maintain the IT asset register
Maintain software-licensing information
Audit completed IT records and report any discrepancies to the Procurement team Leader.
Ensure as required, that all IT departmental records are accurately completed and kept up-to-date in accordance with company IT policy
Assist colleagues with priority workload
Be proactive in providing updates to customers and own workload end to end
Assist the team leader in demand management
Improve perception of service by suggesting service improvement initiatives to the Procurement Team Leade r.

KNOWLEDGE SKILLS & EXPERIENCE

Sound experience working within IT Administration Team.
An understanding of ITIL guidelines.
The ability to understand the customer business requirements.
Must have sound experience of implementing best practises.
Knowledge or experience in Service Desk Applications.
Knowledge of Microsoft applications.
Knowledge of vendor leasing and licensing.
General administration duties.

PERSON

Essential Function:
Excellent customer service and communication skills are required to manage the user and supplier expectations.

REQUIREMENTS:
- Provide excellence in the fulfilment and ordering processes
- Continuously improve the end user experience

Essential Experience:
- Liaising between departments
- Experience of prioritising workload to meet tight deadlines

Skills and Competencies:
- Planning and organising skills
- Good written communication skills
- Flexibility and willingness to go the extra mile
- Quality orientated
- Self motivated
- Excellent problem solving skills
- Organised, methodical and efficient
- Excellent telephone manner
- Excellent interpersonal and teamwork skills

Decision Making:
- Support the team with information to make pragmatic decisions
- Know when to take the decision and when to escalate

Personal Attributes, Core Valuesaction match words
- Working at all times in accordance with company regulations, policies and processes
- Treats others with respect
- Keeps confidences
- Willing to admit mistakes

ABOUT THE COMPANY
Interserve's vision is to be the Trusted Partner of all our stakeholders. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction and facilities management services for society's infrastructure and provide a range of plant and equipment in specialist fields. Interserve is based in the UK. It has revenue of £1.9 billion and a workforce of 50,000 people worldwide. We are committed to equal opportunities for all.