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IT Problem Manager - Belgium
Eingestellt von Contracts IT Ltd
Gesuchte Skills: Oracle, Java, Aix, J2ee
Projektbeschreibung
IT PROBLEM MANAGER - BELGIUM
LANGUAGES: ENGLISH with DUTCH and/or FRENCH is an asset
SKILLS AND EXPERIENCE:
- Minimum bachelor degree in an IT related area, or similar by experience
- Broad ICT knowledge(WAS, JAVA/J2EE, AIX, Unisys-Mainframe, Oracle-DB)
- Very good understanding and awareness of the ITIL Problem and Incident management process and procedures
- ITIL V3 certification is desirable
- Flexibility (on-call)
- Customer oriented with an excellent service attitude
- Analytical with a synthetic turn of mind
- Strong individual with the ability to communicate and negotiate at all levels
- Good organisational skills and the ability to motivate people across the organisation to provide solutions
- An excellent communicator, who can be assertive towards multiple stakeholders
- Able to work in highly stressful situations
- Organized and follow a problem-solving and results-oriented approach
DESCRIPTION OF WORK:
- Follow up of all problems through their entire life cycle with special attention on P1 and Major Problems
- Internal communication and escalation to senior management Operations & IT Infrastructure and Risk Management
- Ensure efficient flow of Problem tickets through Problem Management process
- Enforce process and standards, and work to improve process
- Co-ordinate with Incident Manager for all activities necessary to detect problems
- Manage and co-ordinate all activities necessary to identify the root cause, initiate resolution of problems, identify preventative actions and Requests for Change
- Content management of the known errors database
Please send your CV to Javaid and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
LANGUAGES: ENGLISH with DUTCH and/or FRENCH is an asset
SKILLS AND EXPERIENCE:
- Minimum bachelor degree in an IT related area, or similar by experience
- Broad ICT knowledge(WAS, JAVA/J2EE, AIX, Unisys-Mainframe, Oracle-DB)
- Very good understanding and awareness of the ITIL Problem and Incident management process and procedures
- ITIL V3 certification is desirable
- Flexibility (on-call)
- Customer oriented with an excellent service attitude
- Analytical with a synthetic turn of mind
- Strong individual with the ability to communicate and negotiate at all levels
- Good organisational skills and the ability to motivate people across the organisation to provide solutions
- An excellent communicator, who can be assertive towards multiple stakeholders
- Able to work in highly stressful situations
- Organized and follow a problem-solving and results-oriented approach
DESCRIPTION OF WORK:
- Follow up of all problems through their entire life cycle with special attention on P1 and Major Problems
- Internal communication and escalation to senior management Operations & IT Infrastructure and Risk Management
- Ensure efficient flow of Problem tickets through Problem Management process
- Enforce process and standards, and work to improve process
- Co-ordinate with Incident Manager for all activities necessary to detect problems
- Manage and co-ordinate all activities necessary to identify the root cause, initiate resolution of problems, identify preventative actions and Requests for Change
- Content management of the known errors database
Please send your CV to Javaid and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Webentwicklung