IT Incident Manager for Production (Brussels)

Je functie: Context
IT Servicing & Production / IT Incident & Service Improvement Management / IT Incident Management team.

Function Description
The IT Incident Manager Production monitors all incidents and is responsible for applying and respecting the incident process in order to ensure the resolution of (escalated) IT incidents on production environments within the best timeframe (service restore for business(es) and customers).
He/she coordinates the resolution of escalated incidents on a 7d/7 and 24h/24 basis, manages the reporting, coordinates the root cause analysis and proposes structural improvements where needed.

Start Date 1-Apr-2016
Duration 6 months

Location
Brussels
Je profiel: Required knowledge / Experience

Education
Bachelor/Master in IT or in other with experience in IT

Languages Requirement
French Fluent
Dutch Fluent
English Fluent

Experience
Min. 3 years' experience in IT, incident management process (and other related ITIL processes) and its application in a service organization

Technical Experience
Mandatory
General IT knowledge

Preferable
ITIL processes.

Business Experience
Preferable
Knowledge of bank environment and services

Soft skills
° Team player
° Quick self-starter, pro-active attitude
° Good analytical and synthesis skills
° Good communication and influencing skills
° Autonomy, commitment and perseverance (in organizing, priority setting, action monitoring)
° Ability to work in a dynamic and multi-cultural environment
° Stress resistant, able to manage crisis situations