IT Helpdesk Support

IT Helpdesk Support

Immediate Start

Scunthorpe

37 hours per week

Overall Purpose of Job
To provide maintenance and support of all Business Systems across the group, enabling reliable access for all ICT users.

Main Responsibilities
-Provide ICT support to all users of Business Systems within the group
-Respond to all helpdesk calls within service standards, escalating as required
-User Administration of all systems including creation, deletion of users and granting of permissions in line with business requirements
-To provide general ICT administration support
-Maintain documentation of key processes within the team
-Liaise with various 3rd party suppliers
-Assist with projects where required to achieve the project aims
-Implementation of standard and minor change requests in line with ICT change management procedures
-Assist with data quality issues within all Business Systems
-Assist the ICT Team in providing high availability for all Business Systems
-Communicating with stakeholders via the most effective means to assist and resolve issues
-Testing and evaluating new technology and solutions

Please contact Peter Brownley on to apply or email your CV to

Your expert recruitment consultant is Peter Benefer, call today on or email

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.