IT Assistant

IT Assistant

Fixed Term Contract for 6 months with the possibility of further extensions

REF NO: 1524

SALARY: £12,614 - £13,416 P.A.

37 HOURS PER WEEK                                       

REPORTS TO: SERVICE DESK MANAGER  

Portsmouth City Council has a vacancy for an IT Assistant. This post will be for up to six month duration with the possibility of further extensions.

Working as a key member of the Service Desk team you will deliver exceptional customer service to Portsmouth City Council staff whilst taking the important first steps in launching your career as an IT professional.

Building upon your good basic knowledge of IT you will learn to handle calls received by the Service Desk, via telephone, email and through our online portal. You will give advice to customers, log faults and undertake troubleshooting, both remotely and face to face.

We will give you invaluable experience in supporting and installing a variety of hardware devices and software packages, as well as participating in system upgrades and rollouts.

In return, we will expect you to be self-motivated and eager to learn, reliable, punctual and to take pride in your work.

CLOSING TIME/DATE, 17:00, ON THE 2ND OF SEPTEMBER 2013

APPLICATIONS RECEIVED AFTER THIS MAY NOT BE CONSIDERED.