Iseries Level 3 Engineer

This position is for an iSeries Level 3 Engineer. The candidate will utilize the incident management process to submit and most importantly resolve incident tickets that are escalated by Level 1 and Level 2 Support. Tickets may be associated with user requests, hardware problems, operating system problems, performance and capacity issues and problems with a variety of third-party products

Responsibilities/requirements include:

- Utilize the change management process to initiate and implement Requests for Change (RFC)
- Update documentation to reflect changes in processes or hardware/software environment
- Verify/create HMC profiles, user IDs, etc.
- Provide on-call support

Requirements include:

- Experience with using HP Service Center
- Experience in the software installation and upgrade process
- 2 - 5 years of experience with the following products:
- iSeries V5R4, V6R1
- ROBOT Suite: Console R5, Alert R5, Network Host R10, Network Node R10, Schedule R10
- BRMS V5R4, V6R1
- MIMIX v7
- TAATOOLS V5R4
- NetIQ V8.1.0