Iseries Level 2 Support Engineer

The iSERIES Level 2 Support role is responsible for the installation, configuration, and maintenance of large, highly utilized Servers to maximize reliability and recoverability. The candidate will provide a broad level of support including installation, configuration, troubleshooting, break-fix, account setups and system backups. Contact us today to find out more about this premium contract opportunity with a well-known, global leading company.

REQUIREMENTS

- 4-6 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
- Minimum of 3 years of experience as a Server Administrator in an Application Server environment, ie iSERIES or similar
- Understanding of SLM and ITIL processes
- Knowledge of SOX environments
- iSeries V5R4, V6R1
- ROBOT Suite: Console R5, Alert R5, Network Host R10, Network Node R10, Schedule R10
- BRMS V5R4, V6R1
- MIMIX v7
- TAATOOLS V5R4
- NetIQ V8.1.0

PLATFORM SUPPORT ACTIVITIES

- Support server clustering products, monitor cluster status and resolve issues identified.
- Perform server hardening in line with Minimum Security Baselines and policies.
- Perform file and print server security administration (security and user rights management). Manage disk quotas as required. Check file system and access permissions; provide information to account management team.
- Execute storage allocations on platform Servers for both new connections and Servers already connected to the SAN and NAS.
- Review virus scans, assess the scope of damage resulting from any viruses identified, and arrest the spread and progress of damage.
- Monitor and manage virtualization and virtual environment management software, including VMware vCenter and add-on modules.
- Provide support for Virtual Machine Guest and data storage portability (ie, vMotion for VM and storage management).
- Support Solaris operating systems natively or within Solaris Zones.
- Patch each Zone in line with standard release processes.

GENERAL RESPONSIBILITIES

- Perform proactive and reactive Incident Management including L1 and L2 services.
- Perform active system monitoring and event management including physical hardware status, system and application processes, services, event logs, backups, scheduling, data transfers, resource utilization.
- Co-ordinate remediation efforts with onsite, physical presence, or site services as needed.
- Co-ordinate hardware and/or firmware repair (may include reactive patches).
- Dispatch third party field engineering personnel for hardware or software intervention under the terms of hardware and software support service agreements.
- Provide support for root cause analysis and problem review for high impact and/or recurring problems.
- Execute all changes requested, routine maintenance, or emergency break fix in accordance with Change Management process. This includes stakeholder communications, scheduling, pre and post implementation testing and implementation.
- Perform peer technical review and approval of scheduled changes per client processes.
- Perform configuration management, which identifies and tracks the status of every IT component supporting the customer. This effort includes the management of relationships between configuration items throughout the IT stack.
- Execute site-specific tasks itemized on the daily operational task list.
- Administer all privileged level access requests for all platforms based upon defined security requirements.
- Administer all access requests for standard accounts across platforms which are not AD enabled (ie AS400, VMS, DMZ and Non-Centrified Unix) based upon Customer Policies
- Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported environment.
- Create and disable groups required by approved technical teams or business unit contacts as required.
- Carry out Windows account management tasks including account creation and disabling, as well as support for any Windows account management software.
- Perform regular deployment of approved patches and updates in line with client procedures including security updates.
- Deploy of emergency patches to supported infrastructure at a pace that bypasses application dependency analysis.
- Perform deployment of patches to supported infrastructure in the De-militarized Zone (DMZ) at the standard deployment rate for such devices.
- Administer and support console and remote access solutions.
- Install, configure and update monitoring agents as required.
- Provide support for Disaster Recovery execution.