IS Service Delivery Center Manager

For one of our clients in the industry sector we are currently looking for an IS SERVICE MANAGER IT APPLICATIONS to be based in the Mittelland (Zurich/Aargau). This is a contract position planned from the 16th January 2018 until the end of March 2018.

The IS Application Manager is part of the IS Supply Organization and is responsible for the End to End delivery of applications/services. Supports in qualifying business request for local applications and their adaption and implementation. Ensures the quality of the service and keeps it aligned with the business needs to maintain a high end user satisfaction.

- Responsible for build and accountable for run of application(s), providing an internal OLA to the relevant Service Managers
- Define appropriate delivery strategy for applications and integration platforms, taking into account demand, technical characteristics, quality and rollout
- Accountable for delivering application-specific demand according to OLA and releases on time and budget according to release plan
- Provides a forecast of resource demand to the Workforce management according to agreed OLAs and planned OLA changes
- Monitors the delivery process according to agreements and adjusts where necessary Maintain change backlog for applications and platforms, decides on the execution of changes in application(s) and divide items into releases
- Provide consolidated change management reporting to service level management Coordinates and plans the different delivery teams' actions on the application(s)
- Accountable for orchestrating the deployment in the production environment of Projects, Releases and Changes
- Can act as a Service Manager for a distinct application to meet distinct demand
- Non-ERP applications.
- Examples of possible applications are: Engineering Design Tool like Solid Edge, Digital Signatures via DocuSign, Automated Testing via Worksoft, MES, Manufacturing Execution Platform, Analysis applications

If you match the above skill set and are interested in this position, I look forward to receiving your application via this website.

Please note, we can only consider EU/CH CANDIDATES or those with a valid work permit for Switzerland.

Only shortlisted candidates will be contacted.