Interim Head of Operations

My client required a Head of IT Operations responsibilities are broadly the design, implementation, maintenance and support of the network platform including:

- Local and wide area network configurations;
- Design, implement, and maintain cost effective, secure, and stable wide area data telecommunications;
- Manage a dependable and adaptable network and application environment capable of effectively supporting proprietary business systems, file and print services, electronic mail, internal and external team collaboration, and desktop productivity applications;
- Oversee the installation, configuration, maintenance, repair, and upgrades of all IT related systems, services, and equipment for the internal customer;
- Provide for and foster a stable, reliable, and integrated information system with a no down time determination and philosophy;
- Create, modify, and carry out IT policy and procedure in consideration and support of patch management, data security, system stability, and disaster recovery standards;
- Coordinate and ensure proper and inventory, asset, and license tracking/compliance;
- Effectively prioritise IT responsibilities to deliver consistent and timely results in consideration of those priorities;
- Establish, promote, and maintain superior levels of customer service Helpdesk standards and communication throughout the IT department.
- Represent the department and the CTO in Stakeholder meetings and support better understanding the needs of internal customers.

Essential Personal and professional Attributes

ADAPTABILITY AND FLEXIBILITY

- Handles day-to-day work challenges confidently
- Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change
- Shows resilience in the face of constraints, frustrations, or adversity

INTEGRITY

- Demonstrates principled leadership and sound business ethics
- Shows consistency among principles, values and behaviors
- Builds trust with others through own authenticity and follow-through on commitments
- Demonstrates honesty

INTELLECTUAL VERSATILITY

- Recognises, explores, and uses a broad range of ideas and practices
- Thinks logically and creatively without undue influence from personal biases

OBJECTIVITY

- Upholds a bias-free approach to situations and people

ORGANISATIONAL SAVVY

- Develops effective win-win relationships with others
- Understands the CTO´s agenda and perspectives of Colleagues/peers
- Recognises and effectively balances the interests and needs of one's own group with those of the broader organisation (Knows which battles to fight)

SELF-AWARENESS

- Learns from personal experience
- Actively pursues learning and self-development
- Seeks feedback and welcomes unsolicited feedback
- Modifies behavior in light of feedback
- Knows one's personal values, needs, interests, style, and competencies and their effect on others

MOTIVATION

- Self starter
- Strong Team player with own opinions
- Innovative
- Control of technical and departmental accountabilities

TECHNICAL ESSENTIALS

- Experience of SAP, Oracle, Microsoft Office and Java,
- IT Service Management
- Governance Methodologies
- Lean
- Agile
- Project and Programme Management
- Knowledge of ( not expertise in) Togaf, Six Sigma,