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Infrastructure Support Analyst
Eingestellt von Whitehall Resources Ltd
Gesuchte Skills: Support, Oracle, Erp, Network
Projektbeschreibung
Infrastructure Support Analyst
Whitehall Resources are currently recruiting for a Infrastructure Support Analyst for a role with one of our clients based in Switzerland.
Key Deliverables:
- Accountable for specific infrastructure at the sites and the associated reliability and uptime fast response time to high-priority incidents and requests.
- Manage vendors to ensure they meet the sites service expectations and there is sufficient redundancy & spare equipment.
Key Responsibilities:
- Support the LMDW infrastructure for 2 sites and act as back up to colleagues who have similar responsibilities for other sites.
- Standard Office PCs will be supported by LMDW Technical Support will focus on plant IT infrastructure.
- The infrastructure support ISA 95 Level 3 and Level 2 business processes.
Key Experience:
- Have a very strong customer orientation mindset.
- Communicates effectively orally and written as required, both in English and Swiss language.
- Broad base technology and process background.
- Experience in multiple technology service towers such as server and storage or network, web, messaging and databases.
- Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms.
- GxP & ITIL knowledge and ability to work in a structured environment and process orientation.
- Willing to move to better understand the business needs, and to be connected with the key stakeholders.
Key Skills:
- PC's, HMI, Printers, handhelds and barcode readers
- Networks (including wireless) & Servers
- Triage & Application support L1 (one stop shop)
- Escalation of incidents locally and within J&J global teams as required
- Management of external vendors
- Proactive leadership of technical environment: incidents, service requests & projects
- Act as technical partner with business representatives to find technical solutions to their business needs
- Support to the development and implementation of SOPs to adhere to local and Corporate compliance processes
- Ensure work is completed in compliance with Quality and safety procedures
- Coordinate IT changes maintaining the GxP compliance of the IT infrastructure
- Provide technical consultancy as needed
- Make recommendations on infrastructure as part of Life Cycle Management
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are currently recruiting for a Infrastructure Support Analyst for a role with one of our clients based in Switzerland.
Key Deliverables:
- Accountable for specific infrastructure at the sites and the associated reliability and uptime fast response time to high-priority incidents and requests.
- Manage vendors to ensure they meet the sites service expectations and there is sufficient redundancy & spare equipment.
Key Responsibilities:
- Support the LMDW infrastructure for 2 sites and act as back up to colleagues who have similar responsibilities for other sites.
- Standard Office PCs will be supported by LMDW Technical Support will focus on plant IT infrastructure.
- The infrastructure support ISA 95 Level 3 and Level 2 business processes.
Key Experience:
- Have a very strong customer orientation mindset.
- Communicates effectively orally and written as required, both in English and Swiss language.
- Broad base technology and process background.
- Experience in multiple technology service towers such as server and storage or network, web, messaging and databases.
- Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms.
- GxP & ITIL knowledge and ability to work in a structured environment and process orientation.
- Willing to move to better understand the business needs, and to be connected with the key stakeholders.
Key Skills:
- PC's, HMI, Printers, handhelds and barcode readers
- Networks (including wireless) & Servers
- Triage & Application support L1 (one stop shop)
- Escalation of incidents locally and within J&J global teams as required
- Management of external vendors
- Proactive leadership of technical environment: incidents, service requests & projects
- Act as technical partner with business representatives to find technical solutions to their business needs
- Support to the development and implementation of SOPs to adhere to local and Corporate compliance processes
- Ensure work is completed in compliance with Quality and safety procedures
- Coordinate IT changes maintaining the GxP compliance of the IT infrastructure
- Provide technical consultancy as needed
- Make recommendations on infrastructure as part of Life Cycle Management
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges