Infrastructure Administrator - TIS Service Desk

INFRASTRUCTURE ADMINISTRATOR - TIS SERVICE DESK

I am currently looking for a Infrastructure Administrator with strong TIS service desk experience for an initial 3 month period working for my client a global provider based in Amsterdam.

JOB DESCRIPTION:

KEY SKILLS

- TIS Service Desk
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
- Ensure proper communication and quick resolution as a crisis manager.
- Responsible for Vendor Management and people management.
- Drives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management.
- Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys.
- Drive service improvement programs.
- Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
- Effort estimation/reviews on need basis for new projects.
- Minimum work experience: 5 - 8 Years

SKILLS AND EXPERIENCE DETAILS:

- TIS Service Desk
- Infra Service Desk Operations
- English Language