Vakante Jobangebote finden Sie unter Projekte.
Incident Manager
Eingestellt von Clarius (Melbourne)
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
The SRM leads activities related to restoring service following the occurrence of a major incident and takes a leading role in ensuring that high impact, complex problems affecting the clients that are driven to restoration in the most efficient and effective mannerResponsibilities;
Major Incident Management
Manage service restoration for major incidents affecting our clients' environment; this activity includes:
- ownership of the technical service restoration plan
- coordination of technical restoration actions
- escalation
- communication via various means including SMS and reporting
- Plan, coordinate, and control the restoration of complex and high impact system problems that occur within the production environment of clients' systems
- Act as the central communication point for major incidents - all Severity 1 issues, and Severity 2 issues as required
- Develop strong working relationships with support teams and management, and liaise with areas as required
- Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents
REQUIRED SKILLS:
- Demonstrated management/leadership activity, including leading others with confidence and effectiveness
- Must be assertive and show initiative in all activities
- Must be analytical and decisive
- Must be self motivated
- Must have extremely strong written and verbal communication skills
- Strong background in the IT industry
- Operations experience preferable
- Desktop skills
- Network concepts
- IT Service Management concepts, including company process frameworks (ESMA, EOP) and ITIL
- Strong leadership, interpersonal and team skills
This is an exciting opportunity for a Mid-Level Incident Manager who is looking to further expand their career in a leading managed service company. If this is you please call Kate Harris-Slade for a confidential discussion or apply now by following the link.
Projektdetails
-
Einsatzort:
Melbourne, Australien
-
Projektbeginn:
asap
-
Projektdauer:
6 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges