Inbound Call Agent, Birmingham - 9 Month Contract

Job Purpose and Summary:
This is an exciting opportunity for someone who is experienced in handling in bound telephone calls from our business customers. Working to strict Service Level Agreements, you will need to take the call and log different aspects of the call accurately on to the system
You will be expecte to answer at least 82% of telephone calls within 20 seconds
You will expected to handle the customer query ensuring that issues are filtered appropriately.

If this is a challenge that are interested then please read on and apply as soon as possible.

Responsibilities and Tasks:

Expected to log breakdown calls onto the system
Route non-service calls to the correct department
Update addresses, contacts, telephone numbers and locations when necessary.
Carry out a designated number of customer satisfaction surveys
Apply basic customer service problem-solving principles to satisfy customer needs & expectations
Liaise with customers who have specific call requirements

Required Skills and Qualifications:
Must have excellent and clear telephone manner
Experience in PC skills - handling and writing emails, Word, ExcelPC skills
Good Administration skills
Excellent Customer handling skills

Must have an understanding, helpful and cooperative
Must have a courteous and professional approach
Have skills supporting being flexible, hard-working and dedicated to the job

Competencies:
Communicate Effectively. Create Solutions to Problems. Drive for Results. Focus on the Customer. Negotiate and Influence.

Further Information:
Closing Date - 2 May 2013 - please apply as soon as possible
Location - Birmingham B37 post code
Salary - Salary £17,411+ 5% Bonus

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Final salary scheme pension available upon joining Canon UK Ltd
Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards
Focus on learning and development and career progression
Staff purchase scheme.
scheme - discounts with over 100 named brands and suppliers on their products and services
Employee forum network
Summer Hour Policy
Interest Free Season Ticket Loan
Childcare Voucher Scheme
Ride 2 Work scheme
Employee Assistance Programme
Flexible Working Policy
Company Maternity / Adoption / Paternity Policies
eLearning online training courses available to all employees
Variable pay scheme (bonus/commission)

No agencies please