Implementation Manager

IMPLEMENTATION MANAGER

Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.

Randstad professionals are looking to find a responsible and open minded candidate who adds value to our client's team. Our client is an international company.

MAIN ACCOUNTABILITIES

- Lead Implementation capability within Global Integration Service which comprises planning and the overall co-ordination of all implementation activities.
- Create and maintain best practices for various implementation scenarios and communicate them to local implementation teams
- Establish and maintain channels with Group and Regional PMO organisations for information sharing, planning and project execution related purposes
- Together with service team plan Global Integration Service releases and coordinate release implementation within service capabilities and with the connected systems; be a focal point of contact for release management within the service
- Supporting Demand managers in sell-in, including building a proposal, implementation effort, cost and timeline estimates
- Coordinating request assessment sessions with Global Integration Service capabilities - Architecture, Implementation, Operations and Support. Involving external teams if required (ex. delivery/architecture teams from other domains)
- Supporting local implementation teams with project management expertise, business process and IT expertise and with issue resolution
- Responsibilities include capture and analysis of business requirements and match the integration services with the business needs and processes
- Capacity planning and implementation activities coordination internally within Global Integration Service/externally (when requested)
- Close collaboration with local project leaders - ensure implementation governance from Global Integration Service side
- Work with Architect, Solution Architects, coordinate the development team (global supplier), through the design, development and test phases.
- Plan deployment, a process that can vary immensely in scope and includes reviews at key interim milestones
- Cost control of implementations, including cost transparency when delivery is performed by local or third party teams
- Leading integration projects, coordinating testing activities
- Support Demand Managers in driving piloting activities, know-how transfer to our clients business units and search for new, innovative solutions to solve real-world problems are further key activities
- Communication to stakeholders, including news, announcements and metrics reporting
- Conducting post implementation reviews together with Demand Managers

DIMENSIONS

- Range: Global Integration Service infrastructure and applications operations/support services
- Business coverage: all businesses using Global Integration Service
- Process coverage: all processes covered by Global Integration Service
- Risk/Impact: high
- Strategic importance: high

KNOWLEDGE, SKILLS AND EXPERIENCE

- Fluent spoken and written English
- Bachelor/Master degree in technical or business discipline or equivalent experience
- Strong negotiation, facilitation and consensus building skills.
- Good project management skills preferably within IT and business process management
- Good knowledge of SAP processes within SD, MM, FI and other modules
- Knowledge on SAP customization and SAP Basis
- General understanding of BizTalk Server features, such as Routing, Orchestrations and connectivity options
- General understanding of business processes

ADDITIONAL EXTRAORDINARY ACCOUNTABILITIES

- Further development of implementation model and procedures, documentation and best practices
- Ensure use case delivery, support use case development where required
- Ensure availability of requirements specifications before submitting the request for development
- Support or lead (when required) application integration testing
- Provide regular progress reports, risk assessments, planning input and so on to Service Manager
- Ensure delivery of operational and support requirements and documentation and handover of solution to operations
- Other tasks as assigned

CHALLENGES

- Integration services provided are supporting key business processes thus implementation of the IT application services require deep business process knowledge
- Integration implementation requires good coordination between the local and global integration teams
- Integration Services are provided to all divisions in all regions
- Outsourced environment adds a new level of complexity

Want to experience Zurich, gain international experience in one of the top cities in the world for quality of living and salaries, get in touch with our team of specialist.

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