Implementation Manager

IMPLEMENTATION MANAGER

OVERALL PURPOSE

The implementation manager role will be responsible for the project management of the End to End delivery of an assigned number of sites in a major rollout delivery program

RESPONSIBILITIES

- Manage site roll-out across Ireland with a focus on certain area's/clusters.
- Manage sub-contractors working for Ericsson in Network Roll-Out ensuring sub-contractor is on the track with agreed rollout plan. This includes managing Site Survey and Rollout, new equipment logistics, site access.
- Ensure that the implementation work is in accordance with Ericsson procedures, local laws, regulation and with respect to customer's directives.
- Establishment and familiarisation of their assigned program cluster & site list in Site Handler.
- Complete awareness of the latest current reported status from the Approved Service Providers (ASPs) in the field.
- Governance of the Ericsson sub-contracted ASP re: their strict compliance and adherence to their contracted scope of work.
- Co-ordination with a group of specialist resources providing functions and services: H&S, QASIS and Logistics, to deliver an assigned portfolio of sites within the portfolio of clusters assigned.
- Assign priorities to the ASP and Integration team to focus and drive delivery each and every day.
- Monitoring, driving and realisation of daily, weekly and monthly delivery run rates and requirements to the customer business as per the Ericsson contracted commitments.
- Report on plans and progress in regards to the implementation.
- Identification, mitigation, reporting along with the management and control of risks to the program plans.
- Act to resolve unforeseen technical, quality and performance issues.
- Responsible to manage exceptions, slippage and issues of priority, at project level, escalating where required and initiating proactive and mitigating actions to address same wherever appropriate.
- Responsible to provide leadership, command and control and direction to team.
- Trigger purchase orders and invoice follow-up for implementation work.
- Assure the quality of implementation and act on performance issues.
- Identify add on sales opportunities related to implementation in ongoing projects.
- Responsible for ensuring the quality of data in Site Handler is accurate and up to date.
- Assure that Ericsson preferred processes, methods and tools are implemented and followed.

Main Activities

The Implementation Manager is responsible for the following:

- Organising and coordinating the installation, verification and acceptance, configuration and integration with the Customer Project Manager, Customer and Authorised Service Provider, including resource requirements and planning.
- Ensure that the ASPs works are in accordance with the required timeline and work quality.
- Handle implementation questions and problems from own organisation, Suppliers and Customer.
- Assure that the customer approves and accepts the implementation work. If any outstanding items he/she is to follow up the progress, until the site is accepted by the customer.
- Ensure Bill of Materials (BOM) is issued.
- Inputting into the Weekly Operational Review Meetings (ORM's)
- Provide program management with progress and status reports on installation, verification and acceptance.
- Co-ordinate with logistic on equipment delivery to sites.
- Ensure that safety guidelines are enforced during implementation.
- Manage all implementation change requests issued internally
- Plan and follow up quality audit