ICT Help Desk (First Line Support)

Reflex & Allen U.K. provides solution to the commercial and specialist sectors of the automotive market. R&A U.K. specialises in the design and manufacturing of pneumatic and hydraulic tubing, electrical cable, and formed tube assemblies.

An exciting opportunity has arisen for a student or graduate from an ICT degree who has a good understanding of ICT infrastructure and support, who is looking to make their first steps into the ICT world. Working for a large global manufacturing company, you will be given the opportunity of learning as you work.

What will you be doing:

Whilst on this 10 week placement opportunity, you will be involved in:

1st line help desk support
Hardware and software installation/maintenance
Active directory (creating users/resetting passwords/assigning permissions etc)
VOIP Phone system
Daily backing up of servers
ICT in the manufacturing environment

Essential Requirements :
The successful candidate must have excellent communication skills both verbally and written, have the ability to prioritise calls and meet deadlines, be able to work alone and as part of a team.

Desirable Requirements :
Knowledge of VOIP phone systems, Citrix, Windows Server, Microsoft AX, Microsoft Exchange