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IBM Field Manager/IBM Engineering/IBM HW SW NW Engineering/IBM Enginee
Eingestellt von Eurosearch and Selection
Gesuchte Skills: Engineering, Support
Projektbeschreibung
Ideally, the candidate would be available ASAP and has experience in working for IBM and must know the IBM organization and escalation procedures. This is a wonderful opportunity to work for an expanding company and grow with it. Attractive rates are available in a TAX FREE zone as well as benefits.
Responsibilities
- Man Management of a team of Engineers and the subcontracted resources
- Ensure all Warranty and post warranty service is provided
- Ensure all Service Contracts are fully in place and operational
- Responsible for platform SW services delivery
- Responsible for Managed Operations Services delivery
- All skills of workforce must meet field and business needs
- Parts usage and other costs are kept at a minimum level
- Delegated maintenance pricing authority is used effectively
- Delegated Services pricing authority is used effectively
- Service Level Agreements are negotiated within delegated authority
- All Escalation processes are followed by all team members
- Marketing all ITS services to increase coverage and revenue
- Provide monthly status reports to higher management
POSITION PROFILE
The candidate must:
- Have a HW/SW/NW Engineering background experience with IBM or tier1 IBM partner
- Have experience on service delivery to all platforms of IBM Servers and storage - iSeries, pSeries, xSeries, zSeries.
- Have knowledge of all IBM HW & SW support and problem escalation systems like Retain, Critsit, etc including Cisco TAC
- Have knowledge of Managed Operations Delivery Services
- Have knowledge of IBM platforms Software Implementation Services
- Have good man management experience of Engineers and Professionals
- Have good communication skills.
- Be a good team player. Must be able to manage relations with team and colleagues in other departments.
Please hand in your CV in Word format.
Projektdetails
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Einsatzort:
Dubai, Vereinigte Arabische Emirate
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Projektbeginn:
asap
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Projektdauer:
3 Years +
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges