IBM CEM (Customer Experience Management)/SQM (Service Quality Manageme

Job title: 2 x IBM CEM Experts 
Location: China. However, frequent  travel may be required as consultants will be sent out to projects around the world.
Start date: ASAP 
Duration: 6 months extendable
Languages required: English. 
Working days: Monday to Friday

JOb Description:
WILL BE A LOT OF DOCUMENTATION REQUIRED IN THIS POSITION.

Role108: 
IBM CEM(customer experience management)/SQM  (service quality management) solution Expert

Responsibility:
Understand and consolidate mobile operators' CEM/SQM requirements, initial solution and technical engagement with customer. Development some CEM/SQM technical document for Multi-Vender. Technical support for Huawei Multi-Vendor CEM/SQM projects, Study performance indices of vendors in the field and prepare technical guideline.

Quantity: 2-3

Skill:
Be familiar with CEM/SQM solution  design and CEM/SQM network planning.
Be familiar with  output data structure and format  by probe,  such  as probe  company  Tektronix/astella  company.
Be familiar with   NSN/ERICSSON  many data  interface  signal  data format, include  GB/GI/IUPS/IUCS/ABIS/A etc interface.
Be familiar with   CRM process, such as IBM CEM solution
Be familiar with  CEM/SQM solution  assessment and optimization  method, include  core network/RF network  QOS/DPI solution, include different service, such as Http/ftp/vo.