IAM Support Consultant

IAM (IDENTITY AND ACCESS MANAGEMENT) SUPPORT CONSULTANT X 3
The main purpose of these services is to ensure that the applications' users are authenticated (logged in), and in some cases additionally enforce an access control policy to ensure that only authorized users are granted access. This team supports systems that manage request, approval and provisioning workflows of identity and access management as well as maintaining the Authentication and IAM systems overall health.

SECURITY IT RESPONSIBILITIES:

- Level 2 support on all Authentication & IAM systems
- Troubleshooting and remediation of application/tool issues
- Performing maintenance activities to all supported applications
- Perform checks & access reviews with help of SQL query/tool
- Ensure incidents/requests are resolved within agreed SLA times
- Preparation and involvement in BCM (Business Continuity Management) activities
- Application deployment
- Identifying and implementing process improvement initiatives across the team
- Ensuring Audit/Risk items are flagged and remediated

REQUIRED TECHNICAL KNOWLEDGE & WORKING EXPERIENCE:

- RSA or a similar Smartcard management system
- Active Directory setup/admin
- LDAP setup/admin
- Database (Oracle/Sybase) usage/admin
- UNIX (Solaris/RHEL) and Windows Server platforms usage/admin
- Web & Application Server (Apache/IIS/Tomcat/WebSphere) setup/admin
- ITIL processes (Incident Management/Request fulfilment/Problem Management)
- IT Service Management tools (ServiceNow)
- Putty and similar tools
- Bash/Ksh/Perl/Python Scripting

ESSENTIAL SOFT SKILLS:

- Strong written & verbal communication skills, applicable to technical and non-technical audiences
- Strong stakeholder management skills
- Ability to learn quickly, adapt quickly to new tools/technologies/processes
- Flexibility regarding working hours including sometimes at weekends