HR Services Advisor

PURPOSE AND CONTEXT OF THE ROLE
To support the Aviva Investors HR team in all aspects of administration including the effective maintenance of systems and procedures.

ACCOUNTABILITIES
Providing a timely and accurate administration service, to include (but not limited to):
. Establishing and maintaining efficient HR database and filing systems;
. Providing project support within HR Services and wider HR team as required;
. Ensuring personnel and training records accuracy taking into account the provisions of the Data Protection Act;
. Maintaining the payroll system ensuring that all updates are made in accordance with the deadlines set;
. Establishing and maintaining excellent working relationships with other departments and external contacts in order to ensure best practice and knowledge sharing;
. Working with other members of the HR team, offering solutions to planning time and prioritising work, so that the workload is completed with due regard for priority and time-scales as detailed in SLAs;
. Providing feedback from staff to relevant HR colleagues to influence future development of HR policy and practice;
. Providing an accurate and effective administration service to the Aviva Investors HR Team and Aviva Investors business where appropriate, meeting all SLAs;

ROLE DIMENSION

RELATIONSHIPS (INTERNAL & EXTERNAL)

Internal
. HR Services and Recruitment Manager
. HR Director
. Handling client requests;

KEY PERFORMANCE INDICATORS

. All external and internal risk, compliance and legal standards met.
. Operating within agreed budgets
. All service targets met or exceeded
. Positive feedback from customers/clients; issues arising actively managed and delivering solutions in a timely manner
. Development of good relations within the business units

GOVERNANCE
. Standards. Policies owned by the role holder are appropriate, effectively communicated, continuously reviewed, monitored for compliance and Embedded.
. Committees. The role holder will ensure that committees and sub-committees, for which he/she is the Chair, are appropriately staffed, and deliver effectively against their Terms of Reference.
. Risk. Role holder will assure him/herself of:
Adequacy of systems and controls for mitigating the risks in all delegated and retained responsibilities, including systems to ensure that individuals in all roles to whom responsibilities have been delegated are competent to fulfil their roles.
The identification of risk and development of strategies to mitigate risk within your area of responsibility.
Planning and implementing appropriate processes and procedures for the management of operational and financial risks.
Implementing appropriate processes for reporting and escalating risk issues

SKILLS/KNOWLEDGE
. Good keyboard skills and experience of standard packages eg MS Word, Excel, PowerPoint, email systems and the Internet
. Knowledge of Oracle preferred
. Excellent administration skills including excellent planning and organisation.
. Knowledge of HR practices and procedures is essential
. Able to handle sensitive information and situations.
. Ability to deal with people at all levels.
. Work on own initiative to achieve agreed plans and targets.

. EXPERIENCE
. 2 years experience in a administrative capacity, preferably within a Human Resources, training or service oriented environment