HR Advisor

HR Advisor
Camberley

A HR Advisor is required by a large investment bank to assist with current workload. The primary function of the role is to support employees across the bank meet their HR needs. The position is within a contact centre environment with emphasis on exceptional customer service skills. Enquiries come primarily through phone calls, but also via an internal web based query system and live chat.

The hours of service centre operation are between 8.30am - 5.30pm, Monday - Friday, requiring reliable flexible individuals to accommodate the work schedule.

RESPONSIBILITIES:
* Ensure a positive experience for all employees by providing excellent service at all times
* Take internal calls and web based queries and provide best resolution and support
* Log all inbound calls and updates into a call logging practical knowledge of HR IT Systems (Oracle, Siebel) desirable
* Ability to work effectively in a fast paced environment
* Resolution and results driven with a flexible and can-do attitude
* Experience of working within a customer service environment
* Risk awareness - handle confidential information with due diligence
* Maintain and promote relationships with the wider HR colleagues and teams
* Accuracy and attention to detail - recording detailed notes in the call logging system and responding to all queries with accurate information
* Ability to multitask and prioritise workload.

Desirable
* An overall knowledge and experience of providing an HR service within the financial services industry, preferably in a contact centre environment is desirable but not essential.
* Strong administration skills and a real focus on customer service are necessary.

hy-phen Limited is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.