Hornbill / ITSM Consultant - 2-3 Month Contract - London

Hornbill / ITSM Consultant - 2-3 Month CONTRACT - London

Day Rate: £350 - £500

A Hornbill Application Consultant is required by a leading IT and Business Services company in London.
As a Hornbill / SupportWorks Consultant you will be client-facing through designing and delivering customised software solutions to a broad client base. Strong interpersonal skills are required combined with the ability to understand, analyse and communicate complex Service Management requirements.

Candidate requirements:
•Extensive experience as a Hornbill Application Consultant
•Expert level with the Supportworks Enterprise Support Platform (ESP)
•Execeptional client-facing and communication skills
•Previous service management/enterprise software vendor experience, preferably with Supportworks ITSM Enterprise.

Duties and Responsibilities
Demonstrates a sense of ownership of problems establishing proactive relationships with customers including providing education to client as appropriate.
Takes on lead responsibilities to ensure customer satisfaction and promotes positive customer service attitude among peers.
Understands and anticipates customers' needs to produces cost effective results while striving to exceed customer expectations
Translates advanced jargon or technical issues and concepts into understandable terms for business users and executives
Adapts delivery based on appropriateness of situation
Competent at discovering and documenting business requirements and business processes
Able to design robust solutions based for use within a business environment
Work with customers to identify and develop their business process
Day Rate: £Competitive Market rates

This is an excellent opportunity for a Hornbill ITSM Consultant to join leading IT and Business Services Company on a 2-3 month contract basis.

If you are interested in this opportunity, have the required skills and would like to find out more information regarding the client and role please contact me on or email me at