Helpdesk Support Officer

Our client, a large Government Department, requires a technical support professional to join their team.

Involving inbound call management, level 1 troubleshooting for basic hardware, software and network issues this role is ideal for someone who has a strong background in phone support.

To be considered for this role you will have some experience supporting in a Busy call centre environment.

Ideally you will have experience in Active Directory environment, receiving inbound calls and providing timely issue management/resolution.

In addition the ideal candidate will to have:

- EXCEPTIONAL CUSTOMER SERVICE SKILLS
- EXPERIENCE IN WORKING TO SLA\'S
- CURRENT NSW DRIVERS LICENSE
- STRONG COMMUNICATION SKILLS (WRITTEN AND VERBAL)
- ACCURATE TYPING ABILITIES
- ABILITY TO WORK FLEXIBLE HOURS
- EXPERIENCE IN MS OFFICE, WINDOWS AND ACTIVE DIRECTORY
- EXPERIENCE SUPPORTING GROUPWISE/NOVELL VERY DESIRABLE

It is also very important that you have the ability to work well within a team and follow directions and procedures.

This is a great opportunity to work in a high-paced and challenging environment. If this sounds like you then please click apply' now to send your details through to Roberto Gonzales at Talent International.