Helpdesk Support | Brussels | 12 Months | Dutch Speaking | Good Market

Helpdesk Support | Brussels | 12 Months | Dutch Speaking | Good Market Rate

Square One are currently looking for a Dutch speaking helpdesk Support Engineer for a 12 month contract based in Brussels starting 15th of September.

Successful candidate will be expected to do the following:

- Assure tickets creation (from mails, calls)
- Classify tickets (Requests, Incidents, User reminder)
- Determine the impact, emergency, priority of the tickets
- Keep the quality of the ticket content at an high level
- Provide a first diagnostic based on the existing knowledge documents and scripts
- Solve incidents/deliver requests where possible
- Dispatch the ticket to the other Helpdesk agents
- You are responsible to create and to keep the workflow scripts up-to-date
- Take ownership on providing an adequate answer for each user

Proven Hotline experience in a large international enterprise environment (+ 1000 users) for workplace
If you know what ITIL is you are one step ahead, ITIL Foundation certification is a plus.
Experience in a Trading environment would be a bonus

If you are interested, get in touch with Ben Wrigley by phone and forward your CV.

Helpdesk Support | Brussels | 12 Months | Dutch Speaking | Good Market Rate