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Helpdesk Support (1st & 2nd line Support)
Eingestellt von Arrows Group
Gesuchte Skills: Support, Jira
Projektbeschreibung
JOB TITLE: HELPDESK SUPPORT
LOCATION: ZURICH, SWITZERLAND
TYPE OF EMPLOYMENT: CONTRACT
As a Help desk Supporter you are responsible for the 1st levelresolution of 70% of issues by phone and perform special projects as assigned.
RESPONSIBILITIES:
1st line support & 2nd line support analyst's responsibilities may include but will not be limited to the following:
Represents the Global Service Desk and acts as a first point of call in this capacity.
Understand callers need and provide professional, courteous response
Prioritize tickets/service requests
Coordinate and participate in IT projects.
Using service desk logging system, log all service desk calls.
Reasonable attempt to solve problem/process service request.
Escalate hardware & software issues to 2nd/3rd line support team.
Escalation for after hours support
DESIRED SKILLS:
Working with Atlassian tools (Jira, Confluence)
Clear written and verbal communication skills in English and German (an advantage)
If you are interested to work in a dynamic & agile environment, please feel free to apply at: (see below)
PLEASE CONTACT PRIYANSHI GROUP GLOBAL.
LOCATION: ZURICH, SWITZERLAND
TYPE OF EMPLOYMENT: CONTRACT
As a Help desk Supporter you are responsible for the 1st levelresolution of 70% of issues by phone and perform special projects as assigned.
RESPONSIBILITIES:
1st line support & 2nd line support analyst's responsibilities may include but will not be limited to the following:
Represents the Global Service Desk and acts as a first point of call in this capacity.
Understand callers need and provide professional, courteous response
Prioritize tickets/service requests
Coordinate and participate in IT projects.
Using service desk logging system, log all service desk calls.
Reasonable attempt to solve problem/process service request.
Escalate hardware & software issues to 2nd/3rd line support team.
Escalation for after hours support
DESIRED SKILLS:
Working with Atlassian tools (Jira, Confluence)
Clear written and verbal communication skills in English and German (an advantage)
If you are interested to work in a dynamic & agile environment, please feel free to apply at: (see below)
PLEASE CONTACT PRIYANSHI GROUP GLOBAL.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges