Helpdesk Support

Link Technologies is currently recruiting for Helpdesk Support Specialists, Levels I, II, and III. This is a contract opportunity for an established client in the Las Vegas, NV area.

Job Duties:

- Work at the help desk answering and logging trouble calls for CONTRACTOR'S users.
- Respond to client requests, which may include installation, configuration, troubleshooting, and repair of client workstations.
- Use hardware and software testing tools to troubleshoot and make repairs as needed.

Experience and Education:

- Associate's degree in MIS.
- Or equivalent education and related IT experience:

Level I: 2 years 

Level II: 4 years 

Level III: 6 years 

- Experience working at a Service Desk answering, logging, and resolving Tier 1& 2 trouble calls for users.
- Basic knowledge of how an Active Directory network works.
- Working knowledge of the following Microsoft products:  Windows XP/7 and Office XP/2010.
- Experience with MS Office, MS Project, TCP/IP and PC hardware and software testing tools, to troubleshoot and make repairs, preferred. 
- Must possess excellent customer service skills.

Note:  One year experience shall substitute for one year of education.  Any experience utilized to fulfil education requirements cannot count towards the position's required number of years of experience.

To apply, PLEASE SEND YOUR RESUME IN MS WORD FORMAT and reference Job ID # 5692-5694. We look forward to working with you!