Helpdesk Job

HELPDESK ACCESS MANAGEMENT ANALYST/SUPPORT needed for a CONTRACT opportunity with Yoh's client located in St. Louis MO.

TOP SKILLS YOU SHOULD POSSESS:

- Previous Access Management experience is a plus
- Familiarity with account provisioning and deprovisioning processes
- Familiarity with Active Directory, Microsoft Exchange Management Console, and Hyena
- Previous experience working in a ticketing system such as Remedy
- Previous experience using Identity Management system for account administration
- Excellent Customer Service skills
- Must possess excellent phone and written communication skills
- Ability and desire to decipher complicated requests and troubleshoot issues
- Must be able to take ownership of an issue and follow up to drive it to closure
- Must be willing to participate in the team's after-hours on-call rotation
- Should enjoy being part of a team but also be able to work independently and follow written process instructions

WHAT YOU'LL BE DOING:

- Responsible for computer account and access provisioning through Identity Management, Exchange Management Console and other IT systems
- Create, modify and remove numerous types of accounts and accesses including Active Directory, email accounts, Unix access, remote access, external DMZs, and add and remove users' access and permissions to different systems and data
- Responsible for processing new hire account set-ups and deprovisioning offboarded users
- Manage home directories
- Adhere to Audit controls and IT Security and Password policies
- Create accounts, security groups, and distribution lists
- Reset passwords
- Administer access to designated systems and applications supported by Information Systems
- Process and track new employee, temporary employee and contract employee access requests, access change and termination requests
- Ensure access request forms are complete and include proper authorization for the work to be performed
- Assist with periodic review of existing user accounts and access to ensure compliance with security policy. Ensure all exceptions have been properly documented and authorized/approved
- Update and resolve security access request tickets and ensure timely settlement of assigned user requests and issues
- Assist with administration requests that are higher priority, confidential in nature, or have been escalated for advanced assistance

WHAT YOU NEED TO BRING TO THE TABLE:

- Previous Access Management experience is a plus
- Familiarity with account provisioning and deprovisioning processes
- Familiarity with Active Directory, Microsoft Exchange Management Console, and Hyena
- Previous experience working in a ticketing system such as Remedy
- Previous experience using Identity Management system for account administration
- Excellent Customer Service skills
- Must possess excellent phone and written communication skills
- Ability and desire to decipher complicated requests and troubleshoot issues
- Must be able to take ownership of an issue and follow up to drive it to closure
- Problem Solving, Statistics, SME

WHAT'S IN IT FOR YOU?

- An excellent Contract opportunity with an international Company in a cutting edge technology environment.

GET HIRED, APPLY NOW!

RECRUITER: Cortney Liggins

Yoh, a DayJ2W: INFOTECH

TAX TERM: CON_W2J2WBRSTL

Ref:

Branch: IT & Telecom