Helpdesk in Web Development - Florange France

Skills: Helpdesk in Web Development

Technology: JAVA and/or ColodFusion/ASP/JSP/PHP

Duration: 6Months +

Perimeter Location: Florange, France

Exp: 3-5 years

Job Requirements are listed below:

Subject to the provision strengthening the maintenance team to support the HelpDesk activity

Description of the service

Results to be achieved (deliverables)

The mission is:

to receive solicitations (mail, telephone or other channel)

educate these demands:

o registration

o qualification

o operational dialogue with the user

o routing

o monitoring the resolution until the end

deal with incidents

o analysis

o resolution

Terms of delivery Advertisers

Date of beginning: December 9, 2013 Dates and duration of the service

Duration: 6 months renewable

estimated load: 1 Full time equivalent

HelpDesk skills in Web environment.

Imperatives:

Professional experience of minimum 2 years

Good knowledge of SQL and relational databases

Culture of Customer Service

Ability to communicate

Practice of English

Ability to work in team

Resistance to stress

rigor

Goodies:

Local Jurisdiction

Quality Culture

Practice Java

Knowledge or practice another language (ColdFusion, ASP, PHP, JSP)