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Helpdesk Analyst, Service Desk Analyst-SC Cleared-South West

Eingestellt von SmartSourcing plc

Gesuchte Skills: Support, Client


HELPDESK ANALYST/FIRST LINE SUPPORT ANALYST, Administrator, required by our client based near to Salisbury Wiltshire. South West-commutable form Bath, Chippenham, Devizes

SC Security Clearance or DV, Developed Vetting is essential due to the urgency of the role


The successful candidate will provide 1st contact technical support and troubleshooting to End-Users and system support staff who have contacted the Service Desk via phone or email. Working in a Microsoft Windows environment

Main Duties:

Answer and log IT service requests received via phone, web-logged calls or email.

Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (eg Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles). Log actions taken and resolution.

Where 1st contact resolution is not possible escalatecalls to the appropriate resolving group as required.

SC or DV Clearance essential

You will offer a basic understanding of IT with excellent communication skillsTo start as soon as possible

- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

SmartSourcing plc