Helpdesk Analyst

Yoh has a contract opportunity for a HELPDESK ANALYST to join a fast growing financial client where the position can be based in San Diego, CA.

JOB RESPONSIBILITIES:
- Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met.
- Support primarily over the phone and via email communications.
- Work through a ticketing system for proper escalation of incidents to resolution.
- Interacts with equivalent levels of personnel in the Service Center department and various levels of offsite in support of authorized software products and services.

Job Qualifications:
- Requires at least one (1) year of experience in a similar position.
- Solid working knowledge of PC based computer hardware and software required.
- Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team relationship management environment.
- Strong troubleshooting skills.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2

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Enterprise: IT & Telecom