Help Desk Support Technician

WE ARE SEEKING A QUALIFIED VMWARE ANALYST WITH LINUX SKILLS TO WORK ON A PROJECT TEAM. Candidates must have flexible working hours, as shifts change each week. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Activities include recognition, research, isolation, resolution, and follow-up.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- Relies on experience and judgment to plan and accomplish goals.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.

QUALIFICATIONS

- 3-5 years of experience in the field or in a related area
- VMware experience
- Server support/configuration experience
- Linux experience
- Familiarity with a variety of additional Tech Support concepts, practices, and procedures
- A wide degree of creativity and latitude expected
- Experience with Platespin or VM Converter is a PLUS