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Help Desk Support I

Eingestellt von ESG Consulting

Gesuchte Skills: Support, Engineering

Projektbeschreibung

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities.  Additionally, this position will assist with provisioning new equipment, maintaining inventory and ensure we meet our current service level commitments.

Tasks:

- Provide technical assistance for user questions/issues on Windows XP and Windows 7 and Microsoft Office 2007, Office 2010
- Resolve computer problems
- Image computers using WinPE
- Install and perform minor repairs to computers and peripheral equipment
- Set up equipment for employee use
- Maintain work tickets in CA Service Desk
- Update/create documentation and processes
- Update computer information in Active Directory

ABOUT ESG CONSULTING:

ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.

Founded in 1986, ESG offers more than 27 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are Headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re- evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets.

ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

ESG Consulting

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