Help Desk Analyst Job

SERVICE DESK ANALYST needed for a contract opportunity with Yoh's client located in Melbourne, Florida

The Big Picture - Top Skills You Should Possess:

- Help Desk skills and experience
- Knowledge of XP Pro, Windows 7, MS Office including Outlook, MS Exchange, Internet Explorer, PeopleSoft and a variety of developed applications.
- Excellent communication skills and strong telephone support ability

What You'll Be Doing:

- Responsible for communicating technical information to customers and team members.
- Provides Help Desk Services that meet or exceeds the initiatives identified by End-to-End Services teams and Operational departments within IS.
- Supports incoming calls for approximately 16,000 internal employees to meet goals for answer time 30 seconds and abandon rate 5%
- Manages Help Desk E-mail queues
- Incident Owner -responsible for initial submission of incidents and closure of all incidents
- Participates on End to End Service teams or special project initiatives
- Responsible for training the new Help Desk team members and provides on-going training for all team members on topics they are a SME in.
- Provides customer training for Meeting Place and Outlook.
- Maintains Help Desk internal documentation and content of customer facing website
- Must be able to effectively handle stressful situations
- Ability to work in fast paced environments and adapt quickly to changing situations
- Strong problem-solving and trouble-shooting skills
- Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.
- Support Disaster Recovery Plan

What You Need to Bring to the Table:

- Technical professional with minimum of four (4) years of experience in IT Support role.
- Highly experienced in supporting IT architecture across multiple facilities, providing field support, network and e-mail administrator experience.
- AA-AS Degree
- Schedule flexibility is a must.
- Must be currently eligible to work in the US for any employer.

Bonus Points! Otherwise Known As Preferred Qualifications:

- Exceptional communication, Interpersonal, multi-tasking, technical, organizational skills.
- Experience with Remedy ticketing system a plus
- Candidate must be able to work shift 1,2 or 3 and be flexible.

GET HIRED, APPLY NOW!

RECRUITER: Jason Green

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WENTENG

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Enterprise: IT & Telecom