Help Desk Analyst

Position Title: Help Desk I & II

Type: Contract- 6 months

Location: Birmingham, AL 35203

This RLC Help Desk position is responsible for providing the frontline, single point of contact for customers requiring assistance from the IT organization for problem resolution, service requests, and new events. The RLC Help Desk analyst must combine World Class customer service and technical skills to ensure that IT's customer's needs are resolved with the first call as often as possible.

The RLC Help Desk analyst must ensure that all cases are completely and appropriately documented so that trend analysis and call avoidance analysis can be completed. This position is a technical expert who consults with and resolves technology issues for clients and develops solutions. This position is critical for ensuring that customers' technology needs are met and that customers are satisfied.

This is a 24- hour, 7-day operation. Shift work may be required. This position is located in Birmingham, Alabama.

CLIENT DETAILS:  Our client is an award winning leader within their industry, specializing in energy management. They have been recognized by Computerworld's Top 100 Best Places to Work for several years and Fortune magazine's 2011 list of the World's Most Admired Companies . They offer wonderful benefits packages and healthy work environments for their employees, making them the perfect next step for your IT career.

REQUIREMENTS:

- B.S. degree in a technology-related field, preferred
- 2+ years experience in a Help Desk environment - tier 1, 2, or 3
- Thorough knowledge of information technologies (those currently used within the system and new technologies), and an understanding of infrastructure and telecommunication transport
- Ability to build and maintain relationships within IT and other departments
- Demonstrated willingness to take ownership of technical issues
- Exceptional analytical abilities and problem solving skills
- Ability to manage multiple tasks and multiple priorities
- Ability to make decisions with little or no management input and in absence of prior existing guidelines
- Willing to work any Shift and weekend

TECHNICAL SKILLS REQUIRED:

- Comprehensive knowledge of IT software and hardware configurations including but not limited to: Desktop configurations (PC's, printers, phones/radios), Network configurations, and Windows XP. And Window 7
- Comprehensive knowledge of LAN/WAN technology
- Working knowledge of Mainframe technology and associated applications
- Working knowledge of access technologies, and telecommunication terminology
- Comprehensive knowledge of Remedy Event Management System

Please send resumes  

Synergis is a woman-owned company that serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies.  The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. 

From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology.  Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website. Synergis is an Equal Opportunity/Affirmative Action employer.