Head of Plant - on Track Plant

KEY RESULT AREAS:

* Provide a focal point to the customer for the provision of On Track Plant (OTP) services.
* Development and implementation of performance and operations planning strategies that meet the requirements of the BB Rail business.
* Continuous improvement in work practices and the implementation of innovative solutions that will increase added value and safety.
* Maintain regular contact with customers to obtain feedback on service quality and performance, ensuring problems are followed up and resolved effectively.
* Establish a forum for regular reviews with customers and key OTP staff, on developments and performance issues.
* Develop the technical element of the service, leading to a differentiated product that provides benefit to customers and the business.
* Manage the programme of service delivery and hold organisation accountable for delivery and cost control.
* Establish and develop a cohesive and strong management team, with clearly defined responsibilities, objectives and development areas.
* Establish a Safety Culture in the business to deliver Zero Harm.

KEY PERFORMANCE INDICATORS:

* Management Safety Tours
* Plant utilisation
* Actual output v planned output
* Zero SPADs
* Budget/forecast achievement
* Fault trend analysis.
* Monitoring faults and reporting
* Compliance with industry standards
* Completion of Personal Performance Reviews
* Delivery of actions against PPR and OPR
* Delivery of sustainable improvements in Safety & Sustainability performance.

SKILLS, EXPERIENCE & QUALIFICATIONS:

* Extensive knowledge & experience of railway industry or similar sector "24/7 high pressure"
* Customer focussed to deliver excellent service
* Solution provider
* Ability to enhance business credibility as a provider of track and plant knowledge/expertise.
* Excellent communication skills at all levels of organisation
* A proven track record in delivering budgets and achieving results.
* Ability to lead a team and to secure the support of the rest of the organisation
* Drive and enthusiasm to ensure delivery of customer requirements.
* Ability to develop business, converting opportunities into income streams.

COMPETENCIES:

Commercial and financial awareness
Communication
Customer focus
Decision making
Developing self and others
Influence & Persuasion
Innovation
Leadership
Planning and organising
Problem solving
Results focus
Team working
Policies and procedures
Statutory Legislation
Railway Operating environment
Budgets & Forecasting
Project Management
Equipment Knowledge
IT/Admin
OTP Operation

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