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Head of Mobile Channel Development/Roadmap

Eingestellt von Barclays

Gesuchte Skills: Design, Support, Usability

Projektbeschreibung

Head of Mobile Channel Development & Roadmap - Open to Flexibility

As Head of Mobile Channel Development & Roadmap, you'll be part of one of the most innovative parts of our business. We are on the journey to become a digital powerhouse with the ultimate goal of being the 'go-to' digital bank in the UK, so you'll own and drive the digital channel agenda by shaping, defining and developing customer-centric propositions and experiences. We'll also look to you to connect existing and new digital initiatives together for a seamless customer experience.

About us:

Our Digital Banking team is one of the most innovative parts of our business, and the perfect environment for anyone with digital experience in an e-commerce background. The aim here is to make Barclays the 'go-to' digital bank in the UK, and even though they've only been around for 13 years, they process over 1.7m transactions per day and have over 3.4m customers.

As Head of Mobile Channel Development and Roadmap, your main responsibilities will involve:
* Leading the Mobile Channel Development & Delivery team
* Working with the Channel Propositions, Channel Optimisation and Third-Party Capability Integration teams to achieve a coherent channel offering
* Driving the delivery roadmap across Mobile and delivering class-leading functionality to customers across all screens
* Jointly managing the digital adoption plan, focusing on how we increase our base of digitally active customers
* Demonstrating the ability to work effectively in a matrix structure

As Head of Mobile Channel Development and Roadmap, your skills and qualifications will include:
* Experience of digital channel development and delivery - including planning, case creation, user- experience design, customer research and usability testing
* Understanding of customer centric design techniques
* Problem solving skills, including the ability to apply creative and innovative thinking, challenge the status quo and drive beneficial process improvements
* Strong commercial perspective - and an ability to communicate the Digital Banking strategy and the commercial consequences of proposition design decisions to stakeholders
* Supplier, stakeholder and customer relationship management skills, including the ability to negotiate, agree and then manage the scope of activities

The Benefits:

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values:

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity:

We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Barclays

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