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Global Deployment Lead

Eingestellt von Coopers Group GmbH

Gesuchte Skills: Client, Usability

Projektbeschreibung

For our client, a pharmaceutical company in Basel area, we are looking for an experienced and ambitious GLOBAL DEPLOYMENT LEAD

BACKGROUND:
The company has signed a contract with ServiceNow that will result in the establishment of ServiceNow as the standard IT Service Management platform for Group Informatics. ServiceNow is a cloud solution that offers usability based on simplicity combined with an intuitive and engaging user experience.

In early 2017, a global project was initiated to replace the existing HPSM solution with ServiceNow IT Service Management (ITSM). The project will enable the implementation of ServiceNow ITSM over an 18-month period across all Group Informatics functions. Through standard ServiceNow configuration, the project will seek to maximize ServiceNow industry best practice functionality while at the same time minimizing customization. ServiceNow will enable consistent and scalable IT processes throughout Group Informatics, while at the same time transitioning us to leaner and more efficient process management and execution.

MAIN TASKS & RESPONSIBILITIES:

- The role will require extremely strong collaboration, communication and project management skills.
- Total accountability for serving as the key liaison between the Data Migration Lead, OCM Lead, Training Lead, Workstream Delivery Leads, Regional Deployment Leads, and the Global Project Manager during the Transition and Deployment Phases of the project.
- The Global Deployment Lead role will be pivotal in the successful rollout of the new solution in Europe, Americas, and Asia-Pacific.
- Develop and manage a detailed deployment plan/playbook of exceptional quality to ensure on time and orderly delivery of the new solution in each region, while maintaining global process standardization throughout the entirety of the project.
- The IT services and processes within the scope of this position include ServiceNow Core Platform, Configuration Management, Change Management, Incident Management, Request Management, Problem Management, Knowledge Management, IT User Portal, Major Incident Management, Reporting, Service Model (CMDB), Interface Integration, Data Migration, OCM.

MUST HAVES:

- Project management experience within an IT organization (+7 years)
- PM background in ITSM area or experience in similar ITSM projects (hands-on experience, +5 years)
- Experience in deployments of larger applications
- Very strong collaboration, communication and personal skills
- Demonstrated leadership skills
- Experience in working virtually (across different time zones)
- Fluent in English

NICE TO HAVES:
+++ Experience in similar project in large pharmaceutical company
++ Knowledge in ITSM configuration and change management (deployment of large apps)
++ Familiarity with ITSM processes/tools and their usage
++ Working in a global environment

START DATE: 11.09.2017
END DATE: 30.03.2018 (EXTENSION PLANNED)
WORK LOCATION: BASEL AREA

Are you interested to work in this challenging position? Alexander Braunagel, Recruitment Executive, is looking forward to receiving your complete profile. Please send an e-mail (see below)

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Coopers Group GmbH

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