GIS PMO Communication Manager

On behalf of our client in the Life Science industry, Harvey Nash is looking for a GIS PMO Communication Manager for a 2 + month project in Switzerland. The position has 30 - 50% workload in the initial two months and might be extended to 100% after this

The role is about supporting and driving effective communications for all projects within Global Infrastructure Services at Novartis to helpincrease internal customer and stakeholder satisfaction.

You are responsible for
- Supporting the Global Head PMO (Global infrastructure Services) in stakeholder management and advice in communication matters through close engagement with the PMO leadership team and the PM community
- Govern project communication and maintain and update project communication strategy in collaboration with the Head of Global Infrastructure Services Communications and Head of Global IT Communications
- driving a continual improvement role, where opportunities to improve and simplify project communication processes are identified, proposed and realized
- Developing and managing the communication needs and plans for larger projects
- Providing coaching to project managers regarding communication skills and capabilities
- Evangelizing customer centricity and communications in all stakeholder engagement including Service Delivery and orchestrating the PMO service survey and supporting in project customer satisfaction surveys
- Developing and creating content for stakeholder management and launch information in connection with project completion and launch announcements. This may include research, write and publish Intranet articles, updates and PowerPoint presentations as necessary
- Maintaining full alignment with KAMs and PMOs from the Divisions, in order to share information and get the best possible control over the coming pipeline
- Driving engagement (internal within PMO) and with the key stakeholders of PMO by assuring information flow and supporting content delivery
- Driving best practices for collaboration for the PMO community (usage of emails, lync, phone, time mgmt. etc.)
- Regular calls with Divisions to reduce at a minimum the surprises
- High Customer Satisfaction (KAMs, DL, Service Managers, div. PMOs) with regards to the level of information and support provided
- High PM satisfaction linked to communication support from PMO
- Collaborating with Domain Leads in planning the project schedule and impact to overall delivery
- Reviewing and updating PMO Service survey and conduct annual survey with proper outcome analysis and action planning
- Supporting PMO Porftolio Mgmt Head in ensuring timely and professional project customer satisfaction surveys are conducted, results analysed and action plans defined

Requirements

- 8+years plus PR/communications experience
- Proven record of successfully managing communications for IT projects - essential
- Understanding of IT Services and Project Communications
- Educated to at least Bachelor degree level (or equivalent)
- Experienced in interacting with senior management
- Operating in large corporate environments, complex in structure, intercultural (preferred)
- Good and proven writing skills
- Crisis communication management
- Change management practice (preferred)

Are you available immediately, have experience working within a Life Science company?

Please send your complete CV (Word documents preferred). For further details feel free to call me. I am looking forward to receiving your application.