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Genesys Application Support Consultant
Eingestellt von Synectics
Gesuchte Skills: Support, Consultant
Projektbeschreibung
- Support Genesys-based hosted contact center clients.
- Provide Genesys Support which will include: overall responsibility for systems availability, capacity planning, system performance, configuration.
- Responsible for planning the implementation of new technologies and technology upgrades and consults with application development groups on strategies and architectures.
- Work with the client organizations to analyze technical problems and recommend solutions.
SKILLS
Must have expertise in the following: Genesys Framework, Genesys Routing, Genesys Multimedia (chat, email, etc), Genesys Agent Applications (GAD GPlus, etc.), Genesys SIP Server, SIP Technology, RTP Technology.
DESIRED SKILLS:
Genesis certified, Genesys Reporting, WebSphere Voice Response, WebSphere Voice Server, WebSphere Application Server, Architect/Design Voice Networks Architect/Design Genesys Solutions, Troubleshooting/Problem Analysis.
Synectics is an Equal Opportunity Employer.
Projektdetails
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Einsatzort:
Alpharetta, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges