Front Office Support Technician

Our central government client require a 2nd line support technicaian to join the team to start ASAP for 6 months. Due to the nature of the post preference will be given to those that hold valid SC clearance.

MAIN DUTIES/RESPONSIBILITIES

- The post holder will be required to investigate, diagnose and resolve customer incidents relating to desktop IT and telecommunications infrastructure within defined service targets. Resolution should be carried out via remote tools where possible, otherwise by visiting customers in their location. Incidents can relate to both hardware and software issues.
- The post holder will be expected to provide technical advice and assistance to both the customer and other members of IMT as required. Delivery of Customer Requests
- The post holder will implement customer requests for new software, hardware and telecommunications (or changes to) within defined delivery timescales.
- In the case of requests for non-standard items the post holder will be required to complete a technical Impact Analysis which includes testing, detailing the work to be carried out, roll back procedure, impact, timings etc. Telecommunications
- The post holder will be required to resolve telephone related incidents.

SKILLS/EXPERIENCE REQUIRED
Practical experience in a 2nd line support environment, supporting Windows XP, and Windows 7 in a live environment, including experience with Active Directory.
Experience in supporting MS Office XP, 2003, 2007, 2010, and Internet Explorer in a live environment. Experience in supporting hardware, fault diagnosis, configuration, including Print Devices.
Knowledge of networking concepts.. Has evidence and can demonstrate good problem solving skills. Excellent customer facing skills.
General awareness of the ICT marketplace and emerging technologies.

Desirable.
Experience of using the Assyst Service Management tool or similar.
Experience of using AppleMac.
Experience of using VMWare.
Experience in using the Altiris Client Management tool or similar.
Experience in supporting Nortel/Meridian

Telephone systems.
Experience in supporting Audio Visual equipment including Video Conferencing.
Blackberry Handheld devices and Blackberry Enterprise Server.
Awareness of the Internal Market mechanism.
Experience in software packaging for deployment.

FORMAL QUALIFICATIONS REQUIRED

Desirable.
Microsoft Certified Professional qualified or equivalent.
Microsoft trained/certified in Windows 7.
ITIL Foundation Certificate in IT Service Management

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.